Overview
To be eligible for a return or refund, the purchased account or subscription must remain unused and in the same condition as it was delivered. Accounts that have already been used are generally not eligible for a refund.
We process and deliver most orders within 1–2 hours, and all orders are normally delivered within 24 hours.
Non-Returnable Items
The following items are non-returnable:
- Digital activation keys
- Downloadable software products
- Gift cards
- Customized or made-to-order products
Refund Policy
Refunds may be granted in the following situations:
- The purchased subscription does not work due to a verified technical issue.
- The delivered product is significantly different from the product description.
- Your refund request meets the eligibility requirements after review by our support team.
To request a refund, please email:
Before submitting a refund request, please ensure that you have carefully read the product description and system requirements.
After receiving your request, our support team will review the information provided. If your request is approved, the refund will be initiated to your original payment method. Refunds usually appear within 7–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as refunds may take time to appear.
- Contact your bank, as additional processing time may be required.
If you have completed the above steps and still have not received your refund, please contact us at civilmdcgroup@gmail.com. Upon request, we will provide the ARN (Acquirer Reference Number) to help you track the refund with your bank.
Subscription Cancellation
We reserve the right to suspend or cancel any subscription if:
- The customer violates our Terms & Conditions or product usage rules.
- Fraudulent, unauthorized, or suspicious payment activity is detected.
- Abuse, misuse, or unauthorized sharing of the purchased account or subscription is identified.
Product-specific terms and conditions are provided on the respective product pages.
Sale Items
Products purchased during sales, promotions, or discounted offers are non-refundable, unless required by applicable law or unless the product cannot be delivered or does not function as advertised.
Activation Key Replacement
If an activation key is found to be invalid or does not work, please contact us with:
- Your order number
- A screenshot of the error message
After verification, we will provide a replacement activation key if the issue is confirmed.
Gift Purchases
If a product was purchased as a gift and qualifies for a refund under this policy, any applicable refund or store credit will be processed in accordance with the original payment method or our support team’s decision.
Contact Us
For refund requests, replacement requests, or technical support, please contact: